Requisition #:14167 When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Take a leap of certainty ... with Ansys. Summary / Role Purpose Join the Ansys Customer Excellence team to direct the activities of a broad functional area via senior managers/managers, solve customers' real-world engineering problems and grow Ansys' business. Enterprise products and complex projects & solutions require a combination of software and services to achieve the desired outcome. In this role as the Director Enterprise Services, you will lead a team to: Align between customer business/technical needs with Ansys products and Ansys Sales/ACE capabilities where complex enterprise level services are needed. De-risk these complex services through selection of right approach and right technology stack, in collaboration with other experts in ACE, R&D Ensure technical services efficiency, repeatability & quality Ensure prioritization and balance of resources between projects Ensure scale by creating expansion & resell plan Collect business intelligence to help drive sales/product strategy You will be working in a management capacity within a cross regional / multi-disciplinary teams to leverage your leadership skills to deliver business impact. Key Duties and Responsibilities Be responsible (in collaboration with Sales/ACE) for the entire level enterprise services process including clear RACI, from sales to delivery and adoption. Engage directly and lead your team to engage with customers, to gather insights on what the customer is trying to do, what business/technical problems they are trying to solve, what software is involved, what existing software or processes must we integrate with, what is the customers' view of phases/timeline/budget etc. Work with the relevant architects, SMEs, PMO to map services & software to meet the customer requirements. This includes creating high level architecture/solutioning (sometimes with different options), services work breakdown including 3rd party, project timeline, cost estimates, customer responsibilities, risks, etc. Collaborate with Sales and ACE teams to ensure awareness, alignment, approach, risks and agree on go/no-go. If go, build a proposal (in collaboration with others) for the customer, and deliver with Sales. Stay engaged, advise Sales & ACE on adoption and next phases (expansion), and ensure what was promised was in fact delivered. Ensure scale by creating resell plan Conduct annual performancereviewfor team members Participate with other Ansys Customer Excellence stakeholders to develop strategic plans and objectives Lead and participate in the development and mentoring of team members, including, but not limited to, providing the team with effective guidance to support key goals, recruiting top talent, establishingcross product / sub-region collaboration, and professional growth Develop methods to improve operations and lead the effective implementation of resulting changes within the team Collaborate with the Ansys product development leadership team to guide Ansys product roadmap Lead and contribute to Ansys corporate initiatives Contribute to merger and acquisition integration ofcustomer-facingtechnicalteams and processes, and go to market strategy Practice and promote One Ansys culture Minimum Education/Certification Requirements and Experience R