Responsible for monitoring, educating, assisting and managing the commercial/ aso call center. Required: - Previous call center/ Customer service experience. - Self starter, detail oriented, ability to prioritize and meet deadlines. -Strong focus on member experience. - Excellent organization and communication skills. - Knowledge of company software and equipment. - Good typing skills and ability to work spreadsheets. Desired: bachelors degree or equivalent 5 years experience in a related field. - Knowledge of medical terminology. - CPT and ICD-10 coding knowledge. - General knowledge of medical and hospital claims. Responsibilities: -Monitor staff production. - Report daily call center stats. -Conduct employee evaluations. -Prepare payroll. -Other duties as assigned by employer.